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Swedish 
About us
We are your reliable partner for smart language services. We offer and develop tomorrow's solutions with the client and interpreter in focus.
Every day, we provide thousands of interpreting and language services to the state, municipality, authorities, administrations as well as private companies and organisations throughout Sweden. We are Sweden's oldest and largest language service company. Our network includes approximately 6,000 interpreters and translators, who represent over 200 different languages and dialects. We deliver language services around the clock, with the goal of being the market's smartest and most efficient provider. Our services include everything from translation, on-site interpreting, via telephone/video to the TolkDirekt and Message services. We have 140 employees with offices in Stockholm and Malmö.
Vision and mission
To contribute to the development of the interpreting and language industry in a positive way into a modern and efficient communication industry that promotes integration and/or creates business opportunities for our client and our client's customer/client.
History
Our volumes grow due to the start of several large government contracts. New smart digital functions are launched to our customers, which increases efficiency and quality in the interpreting service.
Transvoice's head office moves to new and more efficient premises at Hornsberg, specifically Lindhagensgatan. The war in Ukraine greatly affected the demand for interpreters in Ukrainian and Russian. Fortunately, the wave of refugees was not as extensive as feared and our customers have received the service they requested.
In the wake of the Corona pandemic, we continue to deliver mainly remote interpreting, over the telephone and video. We reap success in some large public procurements, where we win the contract as exclusive supplier of interpreting services to Region Stockholm. Due to restructuring, the local office in Norrköping is closed.
We implement a completely new, self-developed and automated business system. The system handles the entire process from orders, notifications, matching, schedule optimisation to digital receipts and reporting. New apps and web portals make our services more accessible and comprehensible. The outbreak of the Corona pandemic affected operations during the first half of the year, when virtually the entire delivery was quickly switched to remote interpretation.
Continued decreasing volume of interpreting services in the market, but Transvoice increases market shares and maintains turnover. The head office moves from Marieberg to Norrtull in Stockholm.
The volumes and demand for interpreting services decrease as a result of reduced asylum immigration. The Government’s Tolkutredningen [Interpreting Report] is presented and the industry launches a fierce attack against several of the inquiry's proposals. Transvoice invests in the digitalisation and automation of the interpreting mediation process.
Still high volumes in the market even though the rate of increase has slowed. Major investment in digitalisation of all processes for interpreting and call centre production. Several large national procurements are announced. Many new basic courses for interpreters start during the year after the Government injects more money into the Myndigheten för Vrkeshögskola (MYH) [Swedish National Agency for Higher Vocational Education].
As a result of the large influx of refugees in 2015, Transvoice expands strongly and relocates its office, recruitment and expansion of the workforce at our Malmö office. At the beginning of 2016 we had 6 employees in Malmö, at the end of the year we had just over 40 employees at the local office. In total, Transvoice has 160 employees at the end of 2016 distributed across our offices in Stockholm, Norrköping and Malmö. In Norrköping, too, we moved to better suited and functional office space. During the year, the majority of interpreters, both freelance and employed, have been added in Norrköping. At the beginning of 2016, Transvoice signs a new agreement with Stockholm County Council. It is one of Sweden's largest interpreting agreements and covers 250,000 – 300,000 interpreting assignments per year. New agreements are also signed with the Swedish Employment Agency, Region Östergötland and Region Kalmar.
As a result of the large influx of refugees, the year is characterised by great turbulence and extremely high demand for our interpreting services. The lack of interpreters in the market, especially in certain languages and at certain times, has been noticeable. We have been able to meet the increased demand with a very efficient delivery from our call centre interpreting service TolkDirekt. Despite the large increase in volume, our addition rate is among the highest on the market. Transvoice wins one of northern Sweden's largest interpreting contracts with Västernorrland County Council.
Clear customer demands for quality and formal competence entail large investments in recruitment and competence development in our interpreting organisation. At the end of the year, a large part of our TolkDirekt staff have a formal qualification such as UT, AT or ST/RT, which strengthens our competitiveness and gives us a clear competence advantage for the coming years. During the year, we won the Stockholm County Council's new tender for interpreting services. Our customer satisfaction surveys show that over 90% of our customers are satisfied/very satisfied with our service and competence.
The company's growth continues. Additional new recruitments to the TolkDirekt service increase our capacity in the 10 most common languages on the market. Close to 100 employed interpreters now serve our customers with qualified and controlled remote interpreting services – over the telephone and video. A new agreement for call centre interpreting is signed with the Swedish Migration Agency. A new agreement is signed with Gävleborg County Council, for all contact and telephone interpretation within municipalities and the county council in the county.
The TolkDirekt service continues to grow with a further 30 new interpreter posts at our sites in Stockholm and Norrköping. Several new public customers define call centre interpretation in procurement and request documents. Transvoice wins a strategic agreement with a large county council in central Sweden. The branch association Språkföretagen starts with the aim of safeguarding the industry's interests and establishing and complying with ethical rules and codes of conduct.
Establishment of a call centre in Stockholm, with 30 professional interpreter posts. The capacity of the TolkDirekt service is thus increased to approx. 50 full-time interpreters in 12 different languages. The market continues to grow and the demand for the company's language services increases sharply.
The market continues to develop in favour of remote interpreting and Transvoice's position in the market is strengthened. Sweden's largest individual client for interpreters, the Swedish Migration Agency, defines call centre interpretation in the new procurement of telephone interpreting services. Transvoice wins the procurement as exclusive supplier. The interpreting services must be delivered by self-employed interpreting staff from the call centre, in the 10 most common immigrant languages. These 10 languages cover approx. 80% of the Swedish Migration Agency's total language needs. Customers generally place greater demands on professionalism in service delivery and the interpreters must be available on demand, when the need arises. Transvoice wins several large client contracts and continues its expansion.
Remote interpreting (telephone and video) is increasing significantly and procurers are beginning to understand how to define new requirement specifications in request documents. Transvoice conducts pilot tests for on-demand video and telephone interpreting within county council units, government agencies and authorities with large interpreting needs. The results have been very successful for the customer, in terms of efficiency and cost savings, in addition to maintaining or improving interpreter quality. Transvoice signs an agreement with SOS Alarm for the TolkDirekt service for alarm and crisis interpretation within the 112 process.
Transvoice is fully integrated into Transcom's technology infrastructure and gains access to state-of-the-art technology, for example switching systems and datacom. Transvoice becomes an organisationally clearer business unit within the Transcom group and now, with its headquarters in Stockholm, constitutes the sixth of Transcom's various "sites" around the country. New website and new profile launched. The TolkDirekt service is developed with more languages and more interpreters and now includes nine different languages, corresponding to approx. 80% of the most commonly used languages at present.
Transvoice AB and Stockholms Tolkförmedling AB acquires new management and a new organisation takes shape. The work of consolidating the Group's various operations is gaining momentum in earnest. New services are developed, such as the remote interpreting service TolkDirekt.
Transvoice AB acquires Stockholms Tolkförmedling AB. Stockholms Tolkförmedling was founded in 1972 and has long experience in interpreting. With the acquisition, work begins on consolidation and organisational development.
The company takes over the municipally-run interpreting agencies Borås Tolkförmedling and Västerviks Tolkförmedling, which have been in the industry since the 1980s.
Transvoice AB is formed with Transcom WorldWide as the main owner.
Stockholms Tolkförmedling is formed as part of the immigration administration under the City of Stockholm.
Industry association
We are a member of the industry association Språkföretagen and our CEO is a member of the association's board. The purpose of the language companies is to work with ethical issues within the industry, as well as information and lobbying to develop the interpreting and translation industry in a positive way for suppliers, interpreters/translators and customers.
Quality work
We are quality certified in accordance with ISO9001:2015. This means, among other things, that we actively work with our quality management system, and constantly evaluate, communicate and process the internal processes.
We perform a large number of services for our customers on a daily basis. The security of these services is essential for all parties involved. The information processed (oral or written) must be delivered with great accuracy and care. By security we mean our active work for secure language processing, service and service delivery.
Our quality policy must permeate the daily work, and the goals are set based on one key concept - customer benefit. Our customers' perceived quality is a very important part of the business. All our employees see quality work as both natural and significant for a long-term and good collaboration. Our service is also measured through various customer surveys and NKI (Customer Satisfaction Index).
We are one of the few companies with the highest credit rating in Sweden, which guarantees long-term sustainability in our relationships with both customers and interpreters.
Owner and Board
Transvoice is a wholly owned subsidiary of Transcom Worldwide. Transcom conducts customer care activities with approx. 27,000 employees in 20 countries. Within the Transvoice Sweden AB Group are the subsidiaries Transvoice AB (formerly Stockholms Tolkförmedling AB) and Tolk- och Språktjänst i Östergötland AB.
Stig Engcrantz
President
Jonas Ahlstedt
External CEO
Mattias Holmström
Board member